Frequently Asked Questions
Need a library card?
We've got you covered. Visit our membership page to sign up. Annual memberships are $10 for individuals and $15 for families.
eResources
eBooks, eAudio, eMagazines, newspapers, and homework help are all available with your library card. Visit our eLibrary page to find out everything we have to offer without even coming through our doors!
Requests, Holds, and Physical Materials
You can request items from anywhere is the Parkland Regional Library System, using your library card, on our online catalogue. Your PIN number is the last 4 digits of your phone number. We will notify you when your items are ready for pick up.
If we don’t have what you’re looking for, we can probably get it! Just ask one of our staff.
How do I get my books?
Library Pickup
Materials can be picked up in the library during our regular operating hours.
Curb side pickup
Curbside pickup is also available during our regular hours. Let us know when you would like to pick up your items by calling or emailing us ahead of time. We will check out your materials and place them in a bin located outside our front door. When you arrive at the library, simply pick up your items and enjoy!
Loan Periods
All items are loaned for a period of 3 weeks.
Renewals
You can renew items in person, by phone, or online. Items can be renewed a maximum of 5 times.
Renewals are not permitted:
- If the item is requested by another patron
- If you have accumulated fines over $25
- On external Interlibrary Loans from outside of Parkland Regional Libraries
Extended loan periods are possible on certain items, if you will be away on holidays, are ill for an extended period, etc. Ask for an extension before the item is due.
Returns
Library materials can be returned to any library in Parkland Regional Library System!
We accept materials in our outside book drop, located beside our front door. If you are ever unable to return your items, please let us know and we will work with you to either adjust your due dates or make other arrangements for their return.
Overdue Items & Fines
You are responsible for all items borrowed on your card and any juvenile cards on your family account. Overdue fines are system generated but not collected - a “guilty jar” is available at the staff desk for those wishing to make a donation.
When an item is 6 weeks overdue, your account will show charges for replacement costs. Borrower cards are temporarily suspended if fines are $25 or over.
Programs Offered
An ever-changing offering of programs for all ages and interests can be found on our website and Facebook page.
If you have any suggestions for future programs, please pass them along to one of our staff.
Other Services
We have public computer stations available for anyone to use, and FREE WiFi.
Print-outs and copies are 25₵ per page and faxing is 50₵ per page.
Exams
We offer exam invigilation for a fee. Please contact the library manager for more information.